At store.marxxpharma.com, the official online store of Marxx Pharma Pvt. Ltd., we strive to ensure customer satisfaction by maintaining the highest quality standards. Below are the guidelines for our return policy:

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Eligibility for Returns

• Returns are applicable only for products purchased directly from store.marxxpharma.com.
• Products must be returned within 15 days of the delivery date.
• The returned product must be unopened, unused, and in its original packaging.
• Returns will not be accepted for products damaged due to improper handling or storage by the customer.

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Non-Returnable Items

• Opened or partially used products.
• Products damaged due to mishandling after delivery.
• Products purchased from third-party sellers or distributors.

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Procedure for Returns

1. Contact our customer support team via email at info@marxxpharma.com or call us at 01662-253000 / +91 98125-84000 to initiate the return process.
2. Provide your order details, receipt, and the reason for the return.
3. Once your return request is approved, you will receive instructions for shipping the product back to us.

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Refunds and Replacements

• Refunds will be processed after inspection and approval of the returned product by our quality assurance team.
• Refunds will be credited to the original payment method within 7-10 business days.
• Replacement products will be shipped, subject to availability.

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Shipping Costs

• Customers are responsible for return shipping charges unless the product is defective or incorrect due to our error.
• In cases of defective or incorrect products, store.marxxpharma.com will bear the shipping costs.

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Disclaimer

Marxx Pharma Pvt. Ltd. reserves the right to amend this return policy at any time without prior notice.

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For any questions or further assistance, please contact us at:

• Email: info@marxxpharma.com
• Phone: 01662-253000 / +91 98125-84000