At store.marxxpharma.com, the official online store of Marxx Pharma Pvt. Ltd., we prioritize customer satisfaction and adhere to the highest quality standards. Please review our updated return policy below:

Shipping and Delivery

• Orders are typically shipped within 3 business days.
• Delivery takes up to 10 business days from the shipping date.

Exchange Policy

• Exchanges can be requested within 3 days of delivery.

Eligibility for Returns

• Returns apply only to products purchased directly from store.marxxpharma.com.
• Products must be returned within 10 days of delivery.
• The returned product must be unopened, unused, and in its original packaging.
• Returns will not be accepted for products damaged due to improper handling or storage by the customer.

Non-Returnable Items

• Opened or partially used products.
• Products damaged due to mishandling after delivery.
• Products purchased from third-party sellers or distributors.

Procedure for Returns

• Contact customer support via email at info@marxxpharma.com or call 01662-253000 / +91 98125-84000 to initiate a return.
• Provide your order details, receipt, and reason for return.
• Once approved, you will receive instructions for returning the product.

Refunds and Replacements

• Refunds will be processed after inspection and approval of the returned product by our quality assurance team.
• Refunds will be credited to the original payment method within 7-10 business days.
• Replacement products will be shipped.

Shipping Costs

• Customers are responsible for return shipping charges unless the product is defective or incorrect due to our error.
• In cases of defective or incorrect products, store.marxxpharma.com will cover the return shipping costs.

Disclaimer Marxx Pharma Pvt. Ltd. reserves the right to amend this return policy at any time without prior notice.

For further inquiries, please contact us at:

Email: info@marxxpharma.com
Phone: 01662-253000 / +91 98125-84000